Terms of service

Terms and Conditions

Last Updated: 30/03/2026

These Terms and Conditions ("Terms") apply to the use of PurePetsRange.com ("we", "us", "our") and the purchase of products from our website. Please read these Terms carefully before using our website or placing an order.

By using this website, you agree to be bound by these Terms. If you do not agree, you must not use our website.

1. About Us

PurePetsRange.com is operated by:

Doherty Woodshavings LTD
Registered in Northern Ireland
Company Number: NI611044
Registered Address: Units 1-2, 23 Ballymacombs Road, Portglenone, BT44 8NQ
Email: info@purepetsrange.com

2. Eligibility

To purchase from our website, you must:

Be at least 18 years old
Provide accurate and complete information
Have authority to use the payment method provided

3. Use of the Website

You agree not to:

Use the website for unlawful purposes
Attempt to gain unauthorised access to systems or data
Interfere with the operation or security of the website

We reserve the right to suspend or terminate access if these Terms are breached.

4. Product Information

We take reasonable care to ensure product descriptions, images, and prices are accurate. However:

Images are for illustrative purposes only
Packaging may vary
Minor variations may occur

All products are subject to availability.

5. Orders and Contract Formation

When you place an order, you will receive an acknowledgement email. This does not mean your order has been accepted.

A legally binding contract is formed only when we dispatch the goods and send you a dispatch confirmation.

We reserve the right to refuse or cancel orders for reasons including:

Product unavailability
Pricing or description errors
Suspected fraud or unauthorised transactions

6. Prices and Payment

All prices:

Are in GBP (£)
Include VAT where applicable
Exclude delivery charges (shown at checkout)

We reserve the right to change prices at any time. However, the price charged will be the price at checkout.

Payment must be made in full at the time of ordering.

7. Delivery

We aim to deliver within the timeframes stated on our website, but these are estimates only.

We are not responsible for delays caused by events outside our control, including courier delays.

Risk in the goods passes to you upon delivery.

8. Your Right to Cancel (Consumer Contracts Regulations 2013)

If you are a consumer, you have the right to cancel your order within 14 days without giving a reason.

The cancellation period expires 14 days after the day you receive the goods.

To exercise your right to cancel, you must inform us using a clear statement (e.g. email).

You must return the goods within 14 days of notifying us.

You are responsible for return shipping costs unless the item is faulty or incorrect.

We will refund you within 14 days of receiving the returned goods (or proof of return), including standard delivery costs.

9. Returns and Faulty Goods (Consumer Rights Act 2015)

You have legal rights if goods are:

Faulty
Not as described
Not fit for purpose

If a product is faulty, you may be entitled to:

A repair or replacement
A full or partial refund

If a fault occurs within 30 days of delivery, you are entitled to a full refund.

Nothing in these Terms affects your statutory rights.

10. Exclusions from Returns

The right to cancel does not apply to:

Perishable goods
Sealed items that have been opened and cannot be returned for hygiene reasons
Personalised or custom-made products

11. Pet Product Disclaimer

Our products are intended for general pet use. You are responsible for:

Ensuring suitability for your pet
Supervising use where appropriate

We are not liable for misuse of products or failure to follow product instructions.

12. Intellectual Property

All content on this website (including text, images, branding, and logos) is owned by or licensed to us and protected by UK intellectual property laws.

You may not reproduce, distribute, or exploit any content without our written permission.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability for: