Shipping policy

Shipping Policy

Last Updated: 30/03/2026

This Shipping Policy outlines how orders are processed and delivered for PurePetsRange.com.

1. Order Processing

All orders are processed within 1–2 working days (Monday–Friday, excluding public holidays).

Orders placed after working hours or on weekends will be processed on the next working day.

We will notify you if there are any delays with your order.

2. Delivery Locations

We currently deliver to:

If you require delivery outside of these areas, please contact us before placing your order.

3. Delivery Times

Estimated delivery times:

Delivery times are estimates and not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

We may offer free shipping promotions from time to time.

5. Order Tracking

Where available, tracking details will be provided once your order has been dispatched.

6. Delays

We are not responsible for delays caused by events outside our control, including:

If your order is significantly delayed, please contact us and we will assist where possible.

7. Incorrect Address

It is your responsibility to ensure that the delivery address is correct.

We are not liable for orders delivered to incorrect addresses provided at checkout.

If you realise an error, please contact us immediately. We cannot guarantee changes once the order has been dispatched.

8. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at:

Email: info@purepetsrange.com

Please include:

We will investigate and resolve the issue as quickly as possible.

9. Failed Deliveries

If delivery is attempted and fails (e.g. no one available to receive the parcel), the courier may:

If the item is returned to us, additional shipping charges may apply for redelivery.

10. Contact Us

If you have any questions about shipping, please contact us:

Email: info@purepetsrange.com

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